How To Gain Connection Between Avimark And The Cash Register
VX805 VX 805CTLS CTLS Installation Guide IS A. VeriFone Part Number DOC280-023-EN-A, Revision A.7 VX805 CTLS Installation Guide © 2012 VeriFone, Inc. All rights reserved. No role of the contents of this document may be reproduced or transmitted in any course without the written permission of VeriFone, Inc. The data independent in this document is discipline to alter without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not exist suited for your purpose. You should verify the applicability of whatsoever example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied "As-Is." VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone's products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their corresponding holders. Comments? Please e-post all comments in this certificate to your local VeriFone Back up Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 Us www.verifone.com VeriFone Role Number DOC280-023-EN-A, Revision A.vii CONTENTS PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 1 Overview VX805 CTLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . seven Features at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Chapter 2 Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Electric Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Opening and Replacing Card and Connector Compartment . . . . . . . . . . . . . . . xiii Installing and Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Attaching a Cable Connector to the VX805 CTLS . . . . . . . . . . . . . . . . . . . . 15 External Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Connecting to Another VeriFone Concluding . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Connecting to a Host Estimator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Connecting to an Ethernet Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Connecting to an ECR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Ability Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . twenty USB Download Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using the Contactless Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Using the Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Affiliate iii Specifications Unit of measurement Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Retentiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 25 25 25 25 25 VX 805 CTLS INSTALLATION GUIDE Brandish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Primary Smart Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . SAM Menu Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CTLS Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 25 25 25 26 26 26 26 Chapter 4 Maintenance and Additional Safety Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Cleaning Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Potentially Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Card Readers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Affiliate 5 Service and Support Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 31 31 31 CHAPTER 6 Troubleshooting Pivot Pad Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Transactions Fail To Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 VX 805 CTLS INSTALLATION GUIDE PREFACE This guide is the primary source of information for setting upwards and installing the VX805 CTLS. Audience Arrangement This guide describes the VX805 CTLS features, and provides the basic information for its installation and configuration. This guide is organized every bit follows: Chapter 1, Overview. Provides an overview of the VX805 CTLS. Chapter 2, Setup. Explains setup and installation of the VX805 CTLS, selecting a location, and establishing connections with other devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX805 CTLS. Chapter 4, Maintenance and Cleaning. Explains maintenance of the VX 805 CTLS. Affiliate v, Service and Support. Provides information on contacting your VeriFone service provider and information on how to lodge accessories or documentations from VeriFone. Affiliate 6, Troubleshooting Guidelines. Provides troubleshooting guidelines should you lot encounter a problem in terminal installation and configuration. Related Documentation To acquire more about the VX805 CTLS, refer to the post-obit set up of documents: VX 805 CTLS Certifications and Regulations Sail VPN - DOC280-021-EN-A VX 805 CTLS Quick Installation Guide VPN - DOC280-022-EN-A VX 805 CTLS Reference Guide VPN - DOC280-024-EN-A VX 805 CTLS Programmer'south Guide VPN - DOC280-025-EN-A Verix eVo Book I: Operating Organization Programmers Manual VPN - DOC00301 Verix eVo Volume II: Operating System and Advice Programmers Manual VPN - DOC00302 Verix eVo Volume Three: Operating System Programming Tools Reference Manual VPN - DOC00303 VX 805 INSTALLATION GUIDE P REFACE Guide Conventions Guide Conventions Various conventions are used to help you quickly identify special formatting. Tabular array i describes these conventions and provides examples of their use. Table i Document Conventions Convention Meaning Instance Blueish Text in bluish indicates terms that are cross referenced. Run into Guide Conventions. Italics Italic typeface indicates book titles or accent. You must not utilise this unit underwater. The pencil icon is used to highlight important information. RS-232-blazon devices practise not work with the PIN pad port. The caution symbol indicates possible hardware or software failure, or loss of data. The device is not waterproof or dustproof, and is intended for indoor employ merely. The lightning symbol is used as a alert when bodily injury might occur. Due to hazard of shock exercise non utilise the device near h2o. NOTE Circumspection Warning VX 805 CTLS INSTALLATION GUIDE P REFACE Guide Conventions Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions 3DES Triple Information Encryption Standard AES Advanced Encryption Standard Algorithm CTLS Contactless DES Information Encryption Standard DUKPT Derived Unique Key Per Transaction Method equally defined in the VISA'southward POS Equipment Requirement: PIN processing and Information Authentication, International Version 1.0, August 1988 ECR Electronic Greenbacks Register EMV Joint Europay, MasterCard and Visa Standard LED Light-Emitting Diode LCD Liquid Crystal Display MSAM Multiple Secure Access Module Bone Operating System PED PIN Entry Device PIN Personal Identification Number POS SAM SC SD SR ISecure Access Module I Smart Carte du jour (Integrated Bit Bill of fare) Point-of-Sale EV Secure Digital Send Release UI User Interface USB Universal Serial Bus VX 805 INSTALLATION GUIDE P REFACE Guide Conventions NOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Office 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may crusade harmful interference to radio communications. However, in that location is no guarantee that interference will non occur in a detail installation. If this equipment does cause harmful interference to radio or boob tube reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by 1 or more of the following measures: -- Reorient or relocate the receiving antenna. -- Increment the separation between the equipment and receiver. -- Connect the equipment into an outlet on a circuit different from that to which the receiver is connect -- Consult the dealer or an experienced radio/Telly technician for assist. fifteen.21 "Changes or modifications are non expressly SI approved by the manufacturer could void the user's authority to operate the equipment." -English language:"This device complies with Industry Canada licence-exempt RSS and function 15 of the FCC rules standard(s). Performance is subject to the following ii conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device." - French:"Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. 'exploitation est autorisée aux deux conditions suivantes : (i) fifty'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement." This device complies with part xv of the FCC Rules. Operation is discipline to the post-obit two atmospheric condition: (1) This device may not cause harmful interference, and (ii) this device must accept any interference received, including interference that may cause undesired functioning VX 805 CTLS INSTALLATION GUIDE Affiliate 1 Overview This affiliate provides a brief description of VeriFone's VX805 CTLS. VX805 CTLS VeriFone'southward VX805 CTLS has packed a performance punch in this high security PIN pad without sacrificing the demands of the consumer with a big white backlit display, large keypad, and an intuitive Vx user interface. This sleek device contains the features needed to start taking EMV payments every bit well equally powerful enough to come across futurity requirements from merchants. The 128x64 white backlit display is vivid and provides excellent readability under any surround. The large keypad and user interface are designed for ease of utilise and to minimize consumer mistakes. The form factor is designed to make information technology experience neat in the palm of your hand, while as impressive in a mounted scenario. Features at a Glance The VX805 CTLS continues to accept an evolutionary approach to PIN pads and offering market leading features and functionality. USB, Ethernet, and RS-232 connectivity are both integrated into the device to conveniently conform whatsoever retail environment. The PCI PED 3.0 approved VX805 CTLS is market place leading in terms of security, combined with back up for VeriShield Protect. The VX805 CTLS deeply and efficiently handles credit and Pivot-based debit cards with a vertical mag-stripe reader, secure PIN entry capability, and smart card. The VX 805 is EMV Level 1 and 2 Type Canonical, offering the virtually reliable security available for EMV markets. • Intuitive VX part/ATM primal interface • PCI PED three.0 approved • EMV Level 1 and 2 Type Approved, offering the most reliable security available, including SSL and VeriShield file hallmark, and VeriShield Protect to aid preclude fraud Figure one VX805 CTLS with New Handheld Design VX 805 CTLS INSTALLATION GUIDE O VERVIEW Features and Benefits Features and Exceptional Ease of Use Benefits • Efficient, fashionable, ergonomic design provides for convenient consumer handling, minimizing user errors • Intuitive telco-style interface with big, colored control keys simplify training and reduce back up requests • Highly readable 128x64 white backlit display provides splendid usability and handles multiple languages for global use Critical Security Protection • PCI PTS 3.0 canonical • Supports VeriShield Protect to encrypt and protect consumer card information • Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA) and key direction schemes, including unmarried and 3DES Master Session, single, and 3DES Derived Strong Characteristic Gear up • Ensures uncompromising reliability from VeriFone, the worldwide leader in epayment • Master smart bill of fare reader support for synchronous and asynchronous smart cards • Support for international character sets and Unicode standard • EMV Level 1 and Level 2 approved for smart card solutions • Offers the most reliable security available, including SSL, VeriShield file hallmark, and VeriShield Protect to assist prevent fraud and other intrusions Extended Pivot Pad Capabilities 10 • Optional privacy shield • Patent-pending MAXui pattern, highlighted by a 128x64 white backlit display and large keypad, makes it like shooting fish in a barrel to use under any lighting condition • Triple-rails, high-coercivity, bi-directional card reader handles most magnetic stripe cards • Upward to 2 Security Access Modules (SAMs) safeguard sensitive financial data and support multiple smart card schemes • Can be powered by other Vx series terminals through a dual multi-port connector which supports Ethernet, RS-232, and USB 2.0 devices VX 805 CTLS INSTALLATION GUIDE CHAPTER 2 Setup This chapter describes the setup procedure for the VX805 CTLS, in the following sections: Selecting a Location • Selecting a Location • Unpacking the Shipping Carton • Examining Device Features • Opening and Replacing Carte du jour and Connector Compartment • Installing and Replacing MSAM Cards • Cable Connections • External Device Connections • Power Supply • USB Download Back up • Using the Magnetic Menu Reader • Using the Smart Card Reader • Using the Contactless Reader • Optional Accessories Use the following guidelines to select a location for the VX805 CTLS. Ease of Use • Select a location user-friendly for both merchant and cardholder. • Select a apartment support surface, such every bit a countertop or table. • Select a location near a power outlet and the terminal, ECR, or computer connected to the VX805 CTLS. For safety, practise not cord cables or cords across a walkway. VX 805 CTLS INSTALLATION GUIDE S ETUP Selecting a Location Environmental • Factors Circumspection ten Exercise not use the unit where there is high heat, dust, humidity, wet, or caustic chemicals or oils. • Keep the unit of measurement abroad from direct sunlight and annihilation that radiates heat, such as a stove or a motor. • Practice not utilize the VX805 CTLS outdoors. The VX805 CTLS is not waterproof or dustproof, and is intended for indoor use only. Whatever damage to the unit of measurement from exposure to pelting or dust tin can void whatever warranty. VX 805 CTLS INSTALLATION GUIDE S ETUP Unpacking the Shipping Carton Electrical • Considerations • • Avoid using this product during electrical storms. Avert locations well-nigh electrical appliances or other devices that crusade excessive voltage fluctuations or emit electric racket (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or reckoner equipment). Exercise not use the VX805 CTLS near water or in moist atmospheric condition. WARNING Due to hazard of daze or harm, do not use the VX805 CTLS well-nigh water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming puddle. Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or aircraft damage. The VX805 CTLS is a secure product and any tampering tin cause it to cease to part or to operate in an unsecured mode. 1 Remove and inspect the contents of the shipping carton, since the VX 805 CTLS ships in multiple configurations, the carton may include any or all of the following: • VX805 CTLS • Privacy shield 2 Remove all plastic wrapping from the terminal and components. 3 Remove the clear protective film from the brandish. 4 Save the shipping carton and packing material for future repacking or moving of the device. Alarm Do not use a unit of measurement that has been tampered with or damaged. The VX805 CTLS comes equipped with tamper-evident labels. If a label or component appears damaged, delight notify the shipping company and your VeriFone service provider immediately. VX 805 CTLS INSTALLATION GUIDE 11 South ETUP Examining Device Features Examining Device Features Earlier you continue with the installation procedure, familiarize yourself with the VX805 CTLS features: LEDS FOR CONTACTLESS SUPPORT LCD/CTLS DISPLAY ATM STYLE KEYS TELCO KEYPAD MAGNETIC CARD READER Color-CODED Part KEYS Figure two A. SMART CARD READER VX805 CTLS Features The VX805 CTLS includes the post-obit features: 12 • An LCD display. • Three color-coded function keys beneath the keypad (Cancel [RED], BACKSPACE [Yellow], ENTER [Dark-green]). • A magnetic bill of fare reader, congenital into the correct side. An icon shows the proper swipe direction, with the stripe facing downwardly and towards the keypad. • A smart card reader, built into the unit of measurement'southward front side. An icon indicates the proper bill of fare position and insertion direction. • A SAM (Security Access Module) compartment, built into the back side of the unit. The VX805 CTLS contains multiple-SAM (MSAM) cardholders to support multiple stored-value card programs or other merchant carte du jour requirements. • Contactless (CTLS) payment support. VX 805 CTLS INSTALLATION GUIDE S ETUP Opening and Replacing Card and Connector Compartment Opening and Replacing Card and Connector Compartment To open the compartment door To access the cable and MSAM compartment, you take to commencement remove the compartment door. 1 Power off the VX805 CTLS unit. 2 Place the VX805 CTLS face downwards on a soft, clean surface to protect the lens from scratches. 3 Loosen the retaining spiral. The retaining screw is captive, which means that information technology cannot exist fully removed from the slot. four Slide out and elevator the compartment door. The cablevision connector and MSAM cardholders are now accessible.bered tray. ON SIAEVI Effigy 3 To replace the compartment door A. Opening Compartment Door ane Close the compartment door later inserting or replacing the necessary cards and cablevision. 2 Tighten locking screw. Figure 4 Closing Compartment Door VX 805 CTLS INSTALLATION GUIDE thirteen Due south ETUP Installing and Replacing MSAM Cards Installing and Replacing MSAM Cards You may need to install one or more multiple security access module (MSAM) cards or replace the old cards. CAUTION Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges tin can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or supersede MSAM cards 1 Remove the compartment cover. See Opening and Replacing Card and Connector Compartment. The MSAM cardholders are at present accessible. Each cardholder consists of a slot inboard of a numbered tray. Notation Before inserting the MSAM menu, position it as shown in Figure 5, with the card's aureate contacts facing abroad from you, toward the unit. The cardholder slot in the VX805 CTLS has a gear up of contacts. The MSAM card has a notch on ane corner to ensure that it fits into the connector base in just i way; the VX805 CTLS has a matching notch bandage into the backside of the MSAM compartment door to ensure the MSAM card is positioned correctly when the embrace is closed. 2 Install the MSAM card by adjustment the card to match the embossed number and carefully sliding information technology into the slots until fully inserted. Figure five MSAM Insertion three Replace the compartment cover. See Opening and Replacing Card and Connector Compartment. fourteen VX 805 CTLS INSTALLATION GUIDE S ETUP Cablevision Connections Cablevision Connections There are various connections options for connecting the VX805 CTLS to ability and information sources using an appropriate cable. Attaching a Cable Earlier going into each cabling sceneario, attach the cable to the VX805 CTLS. Connector to the To attach a cable to the VX805 CTLS, see Opening and Replacing Card and VX805 CTLS Connector Compartment to open the compartment door, and so adhere the 28-pin connector of the cable to the VX805 CTLS, every bit shown in Figure 6. Figure 6 Attaching a Cable Connector to the VX805 CTLS After connecting the necessary cable, supersede the compartment comprehend, as described in Opening and Replacing Bill of fare and Connector Compartment. External Device The VX805 CTLS has four optional full general cabling scenarios: Connections 1 Connecting to Another VeriFone Terminal 2 Connecting to a Host Computer 3 Connecting to an Ethernet Port four Connecting to an ECR Circumspection Using an incorrectly rated power supply tin harm the unit or cause it non to work properly. Use only a ability pack with VPN PWR282-001-01-A (come across Specifications for detailed power supply specifications). NOTE For cabling options and ordering information, encounter Accessories and Documentation. VX 805 CTLS INSTALLATION GUIDE 15 S ETUP External Device Connections Connecting to Connect the VX805 CTLS to another VeriFone terminal using one of the following Some other VeriFone connections: Terminal • Connecting to Another VeriFone Terminal Directly Using a Coiled Cablevision • Connecting to Some other VeriFone Terminal Using a Junction Box Connecting to Another VeriFone Last Directly Using a Coiled Cable The VX805 CTLS straight connects to another VeriFone terminal using an RJ45 coiled cable (VPN - CBL282-030-xx-A) Connect the cable connector to the VX805 CTLS (see Cable Connections) and connect to the VeriFone terminal using the coiled cable. In that location is a minimum power requirement for the VX 805 CTLS, currently specified at 2.5W. Figure 7 A. RS232 Connecting to Another VeriFone Concluding Directly Using a Coiled Cablevision Connecting to Another VeriFone Terminal Using a Junction Box The VX805 CTLS connects to another VeriFone concluding by using a junction box (VPN CBL282-005-20-A / CBL282-006-XX-A) and an RJ45–RJ45 coiled cablevision (VPN 08356-Twenty-R). Connect the junction box to the VX805 CTLS using the VX805 CTLS cablevision connector (see Cable Connections) and connect to the VeriFone terminal using the RS232 cablevision. RS232 Figure 8 16 VX 805 CTLS INSTALLATION GUIDE Connecting to Some other VeriFone Concluding Using a Junction Box S ETUP External Device Connections Connecting to a Connect the VX805 CTLS to a host figurer using one of the following Host Computer connections: • Connecting to a Host Computer Using Direct USB Connexion • Connecting to a Host Computer Using a Junction Box Annotation You may utilise a PC or laptop every bit a host computer. Connecting to a Host Computer Using Direct USB Connection The USB Type-A connector (VPN - CBL282-025-xx-A) is required in standard USB environments. For this cable pick, the host finish has a molded housing which exposes the standard USB plug. Connect the USB cable to the VX805 CTLS (come across Cable Connections) and plug the male USB connector into the corresponding USB host port on the computer. IS Figure nine A. Connecting to a Host Computer Using Direct USB Connection Note The VX805 CTLS can connect to a Self-Powered USB hub. VX 805 CTLS INSTALLATION GUIDE 17 South ETUP External Device Connections Connecting to a Host Calculator Using a Junction Box The VX805 CTLS connects to a host computer by using a junction box (VPN CBL282-005-02-A). Connect the junction box to the VX805 CTLS using the VX805 CTLS cable connector (encounter Cable Connections) and connect to the computer using the USB connection on the junction box with a mini-USB cablevision (VPN Xxx). Effigy 10 Connecting to a Host Reckoner Using a Junction Box Connecting to an The VX805 CTLS connects to an Ethernet port past using a junction box (VPN Ethernet Port CBL282-005-02-A). Connect the junction box to the VX805 CTLS using the VX805 CTLS cablevision connector (see Cablevision Connections). Using an RJ45 cable (VPN XXX), connect the cablevision from the ETH port on the junction box to the Ethernet port. IS Figure xi 18 VX 805 CTLS INSTALLATION GUIDE Connecting to an Ethernet Port S ETUP External Device Connections Connecting to an Connect the VX805 CTLS to an ECR using i of the following connections: ECR • Connecting to an ECR Using PoweredUSB • Connecting to an ECR Using Serial Power Cablevision Connecting to an ECR Using PoweredUSB The VX805 CTLS connects to an ECR by using a direct PoweredUSB connector (VPN - CBL282-033-xx-A). Connect the PoweredUSB cable to the VX805 CTLS (run across Cable Connections) and plug the male USB connector into the respective USB host port on the ECR. Figure 12 NOTE Connecting to an ECR Using PoweredUSB In an ECR connection surroundings, the ECR would need to provide sufficent power (ii.5W) to the VX805 CTLS. Connecting to an ECR Using Serial Power Cable The VX805 CTLS connects to an ECR by using a serial power cable (VPN CBL282-031-20-A). Connect the serial ability cable to the VX805 CTLS (see Cable Connections), then connect the DB-ix connector housing to the ECR. Annotation When connecting an ECR by using a serial power cable, you need to also connect the series connectedness to an external power source. For further instructions, see Connecting to External Power Using Series Power Cablevision. Figure 13 Connecting to an ECR Using Serial Power Cablevision VX 805 CTLS INSTALLATION GUIDE 19 Due south ETUP Power Supply Power Supply Not all VX805 CTLS configurations and device contexts crave the utilise of a power supply – VeriFone ships power supplies with the VX805 CTLS as required. If you have inverse the context in which the VX805 CTLS is used or have questions about which power supply should exist used, contact your VeriFone representative. For more information, see Accessories and Documentation. Circumspection Using an incorrectly rated ability supply can damage the unit of measurement or cause it not to work properly. Use simply a power pack with VPN PWR282-001-01-A (see Specifications for detailed power supply specifications). Earlier connecting a power supply, disconnect the ability pack cord from the ability outlet. Connect and route all cables between the VX805 CTLS and the ECR or PC before plugging the power pack cord into a wall outlet or surge protector. WARNING Do non plug the power pack into an outdoor outlet or operate the VX805 CTLS outdoors. Also, disconnecting power during a transaction tin can crusade transaction data files not yet stored in retention to be lost. NOTE To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector. When the VX805 CTLS has power and an awarding is loaded, the application starts afterwards the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial VeriFone copyright screen. Power Connections For ability connections, connect the VX805 CTLS to any of the post-obit power sources: • Connecting to External Ability Using Junction Box • Connecting to External Power Using Serial Power Cablevision CAUTION Using an incorrectly rated power supply tin can damage the unit of measurement or cause it not to work properly. Use only a power pack with VPN PWR 282-001-01-A (see Specifications for detailed power supply specifications and Accessories and Documentation for ordering information). 20 VX 805 CTLS INSTALLATION GUIDE Southward ETUP Ability Supply Connecting to External Power Using Junction Box The VX805 CTLS connects to an external ability source using a junction box (VPN - CBL282-005-02-A / CBL282-006-Xx-A). Connect the junction box to the VX805 CTLS using the VX805 CTLS cable connector (see Cablevision Connections), so connect the DC barrel into the junction box. Finally, plug the wall mount adapter into a power outlet. Effigy fourteen Connecting to External Power Using Junction Box Connecting to External Power Using Serial Power Cablevision The VX805 CTLS connects to an external power source by using a serial power cablevision (VPN - CBL282-031-xx-A). Connect the series power cable to the VX 805 CTLS using the VX805 CTLS cablevision connector (see Cable Connections), then connect the DC barrel into the AC port in the series power cablevision. Finally, plug the wall mount adapter into a ability outlet. Figure fifteen Connecting to External Power Using Serial Power Cable VX 805 CTLS INSTALLATION GUIDE 21 S ETUP USB Download Support USB Download Support Use the USB direct connection for USB download support. To perform USB 1 download Support Connect the VX805 CTLS to the estimator using a USB cable(meet Connecting to a Host Computer Using Direct USB Connection). ii Download the USB driver from the post-obit location: http://verifone.com/ USBdriver. Figure xvi Using the Magnetic Card Reader USB Download Support The VX805 CTLS has a magnetic bill of fare reader that uses a triple track stripe reader. This gives the unit greater reliability over a broad range of swipe speeds and operating environments. To conduct a credit or i debit card transaction Position a magnetic menu with the stripe facing the keypad. two Swipe it through the magnetic bill of fare reader. Figure 17 Using the Smart Carte du jour Reader To carry a smart card transaction Using the Magnetic Bill of fare Reader The smart card transaction procedure can vary depending on the awarding. Verify the proper procedure with your application provider before performing a smart card transaction. i Position the smart card with the gold contacts facing upward (run across Figure eighteen). 2 Insert the menu into the smart card reader slot in a smooth, continuous motility until information technology seats firmly. 22 VX 805 CTLS INSTALLATION GUIDE S ETUP Using the Contactless Reader 3 Remove the card when the display indicates the transaction is completed. Effigy eighteen Circumspection Using the Contactless Reader Inserting a Smart Carte Leave the smart carte in the card reader until the transaction is completed. Premature removal can void the transaction. The VX805 CTLS supports global contactless program specifications from American Express, Notice, MasterCard, and Visa, with virtually no changes to existing payment hardware or software. 1 The VX805 CTLS has four LEDs placed above the brandish and an audio buzzer for contactless payment indications. Notation The LED color options may vary depending on the region requirements. For more data, contact your local VeriFone representative or service provider. Effigy 19 Using the Contactless Reader VX 805 CTLS INSTALLATION GUIDE 23 South ETUP Optional Accessories Optional Accessories These accessories can be used to farther heighten the device's functionality. See Supplementary Hardware for additional information. Using the Privacy The privacy shield is used to hibernate the keys a user is pressing to enter the Shield countersign for a transaction. Installing the Privacy 1 Shield Align the hooks on the privacy shield with the respective slots beside the keypad on the VX805 CTLS. 2 Once the hooks are in place, gently push down on the privacy shield until it snaps into place. The figure below shows an example of a VX805 CTLS with the privacy shield installed. Picture of VX 805 CTLS Figure 20 24 VX 805 CTLS INSTALLATION GUIDE Installed Privacy Shield Affiliate iii Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX805 CTLS. Unit Power • Requirements • Ability Pack • Input voltage: 5V-12V DC USB Ability, minimum 5 V, 500mA (without Ethernet) PWR282-001-01-A (varies per region) • UL, ITE listed, Class 2, switching power supply • PS, 100-240V, 9V DC UNIVERSAL, 1A, 9W Temperature • Operating temperature: 0° to forty° C (34° to 104° F) • Storage temperature: -20° to 60° C (-four° to 140° F) • Relative humidity: 5% to 90% RH non-condensing External • Dimensions • • Weight • • Processor • Retentiveness • Brandish • Magnetic Carte • Reader Principal Smart Bill of fare • Length : 158 mm (6.22 in.) Width: 83.i mm (3.27 in.) Depth: 31.4 mm (1.24 in.) Unit weight: 0.27 Kg (0.6 lbs.) Aircraft weight: 0.45 Kg (ane.0 lbs.) 400 MHz ARM11 32-flake RISC processor 160 MB (128 MB of Flash, 32 MB of mDDR) 128x64 FSTN Triple rails (tracks 1, ii, 3), loftier coercivity, bi-directional ISO 7816, 1.8V, 3V, 5V • synchronous and asynchronous cards • EMV Canonical SAM Card Reader • 2 Security Admission Modules (SAMs) VX 805 CTLS INSTALLATION GUIDE 25 S PECIFICATIONS CTLS Card Reader • Keypad • • Peripheral Ports • iii x v secure numeric keypad • 0-ix number keys • *, #, Cancel, Backspace/Articulate, and Enter keys Non-secure keypad matrix • 4 Screen-addressable keys • iv ATM-style keys • An "Alpha" key 1 USB Device port for connecting straight to some other USB host port (ie. ECR or payment terminal). • ane Ethernet port for connecting to Ethernet LAN network. • 1 RS-232 Serial port. • ii 14-pin input/output connector for astern compatibility. Security • 26 4 LEDs for CTLS 3DES encryption, Master/Session and DUKPT key direction • VeriShield file hallmark • PCI PED three.0 approved VX 805 CTLS INSTALLATION GUIDE Affiliate 4 Maintenance and Cleaning Your VX805 CTLS device is a product of superior blueprint and adroitness and should be treated with care. It has no user-serviceable parts. The following suggestions will assist y'all protect your warranty coverage. • Keep the device dry out. Precipitation, humidity, and all types of liquids or moisture can contain minerals that will corrode electronic circuits. If your device does go wet, switch off the power, and allow the device to dry completely before replacing it. • Do not use or store the device in dusty, dirty areas. Its moving parts and electronic components tin be damaged. • Do not store the device in hot areas. High temperatures can shorten the life of electronic devices, damage batteries, and warp or melt certain plastics. • Do not store the device in cold areas. When the device returns to its normal temperature, moisture can form inside the device and damage electronic circuit boards. • Do not drop, knock, or shake the device. Rough treatment can break internal excursion boards and fine mechanics. • Do not apply harsh chemicals, cleaning solvents, or stiff detergents to clean the device. Utilise only a soft, clean, dry out cloth for cleaning. • Do not paint the device. Paint tin clog the moving parts and foreclose proper functioning. • Keep the device gratuitous from any small, loose items (such every bit paper clips, staples, or coins) that could accidentally become inside it through an opening, such as the SD carte reader slot or the chief smart carte du jour reader slot. • Do non attempt to open the device other than as instructed in this guide. This device has security features that protect it from tampering. For instance, if the device's outer casing is opened, file content will be deleted. VX 805 CTLS INSTALLATION GUIDE 27 M AINTENANCE AND C LEANING Boosted Prophylactic Data These suggestions apply as to your VX805 CTLS device, or any of its attachments or accessories. If your device is non working properly, take it to the nearest authorized service facility for servicing or replacement. For your safety, have this device serviced only by a VeriFone-authorized service provider. Caution Never utilize thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic or rubber parts. Practise not spray cleaners or other solutions straight onto the keypad or brandish. Additional Safety Data The following are boosted information for your safety in using this device. Power Adapter Employ only the power adapter that came with your device. Adapters for other electronic devices may look similar, but they may bear upon your device'due south performance or harm information technology. Potentially Do not employ this device in whatsoever area with a potentially explosive atmosphere, and Explosive obey all signs and instructions. Potentially explosive atmospheres include areas Environments where you would normally be advised to plough off your vehicle engine. Sparks in such areas could crusade an explosion or burn resulting in bodily injury or even expiry. Card Readers Practice not effort to clean the card readers. Doing and then tin void any warranty. For card reader service, contact your VeriFone benefactor or service provider. 28 VX 805 CTLS INSTALLATION GUIDE Affiliate 5 Service and Support For VX805 CTLS problems, contact your local VeriFone representative or service provider. For VX805 CTLS production service and repair data: Service Returns Note • USA – VeriFone Service and Support Group, 1-800-834-4366, Mon - Friday, 8 A.K. - 8 P.M., eastern time. • International – Contact your VeriFone representative. Before returning the VX805 CTLS to VeriFone, you must obtain a Merchandise Render Authorisation (MRA) number. The post-obit procedure describes how to return one or more VX805 CTLS for repair or replacement (U.S. customers only). International customers, please contact your local VeriFone representative for assistance with your service, return, or replacement. ane Assemble the following information from the printed labels (encounter Figure 21) on the bottom of each VX805 CTLS to exist returned: • Product ID, including the model and function number. For example, "m280-xxx-xx" and "PTID xxxxxxxx." • Serial number (S/N xxx-xxx-xxx). 2 Inside the The states, call VeriFone toll-free at 1-800-834-4366. 3 Select the MRA choice from the automated message. The MRA department is open Mon–Friday, 8 A.M.–viii P.K., eastern time. 4 Give the MRA representative the information gathered in Step 1. If the listing of serial numbers is long, you can fax the list, forth with the information gathered in Pace 1, to the MRA department at ane-727-953-4172 (U.South.). • Please address the fax clearly to the attending of the "VeriFone MRA Dept." • Include a telephone number where you can be reached and your fax number. VX 805 CTLS INSTALLATION GUIDE 29 S ERVICE AND S UPPORT Service Returns • Annotation You will exist issued MRA number(s) and the fax will be returned to you. 1 MRA number must be issued for each VX805 CTLS yous return to VeriFone, even if you are returning several of the aforementioned model. 5 Describe the problem(south) and provide the shipping address where the repaired or replacement unit must be returned. vi Keep a record of the following items: • Assigned MRA number(s). • VeriFone serial number assigned to the VX805 CTLS yous are returning for service or repair (serial numbers are located on the bottom of the unit of measurement (encounter Figure 21). • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX805 CTLS). MODEL NUMBER Series NUMBER Figure 21 30 VX 805 CTLS INSTALLATION GUIDE Information Labels on Unit Bottom South ERVICE AND S UPPORT Accessories and Documentation Accessories and Documentation VeriFone produces accessories and documentation for the VX805 CTLS. When ordering, please refer to the part number in the left cavalcade. VeriFone Online Store at world wide web.shop.verifone.com Supplementary Hardware Data Cables • Usa – VeriFone Customer Development Center, 1-800-834-4366, Mon - Friday, 7 A.M. - 8 P.Thousand., eastern fourth dimension • International – Contact your VeriFone representative The following function(s) come as optional accessories: PPL280-032-01-A Privacy shield The post-obit cables can be used with the VX805 CTLS: CBL282-030-20-A VX805 CTLS–RJ45 coiled cable. Connects to other VX805 CTLS devices and other countertop terminals. CBL282-025-20-A VX805 CTLS–USB cablevision. Connects the VX805 CTLS to an ECR or other USB devices that support USB Type A. CBL282-031-xx-A VX805 CTLS–DB9 serial power cable. Connects the VX805 CTLS to other generic RS232 supported devices. CBL282-005-xx-A VX805 CTLS–Junction Box. Ethernet, miniUSB and serial version. CBL282-006-twenty-A VX805 CTLS–Junction Box. Ethernet with serial connection. 08356-Xx-R RJ45–RJ45 coiled cable. RS232 connection. VPN mini-USB–Type A connection cablevision. VPN Ethernet cablevision. Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the all-time cablevision for your needs. Power Supply The VX805 CTLS package includes any of the following types of power packs: PWR282-001-01-A DC ability pack (US) PWR282-002-01-A DC power pack (Great britain) PWR282-003-01-A DC power pack (European union) VX 805 CTLS INSTALLATION GUIDE 31 Due south ERVICE AND S UPPORT Accessories and Documentation 32 VX 805 CTLS INSTALLATION GUIDE CHAPTER six Troubleshooting Guidelines This affiliate lists typical examples of malfunctions that you may encounter while operating your VX805 CTLS and the steps that you lot can take to resolve them. The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the VX805 CTLS. If y'all are having issues operating your VX805 CTLS, please read these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local VeriFone representative for assistance. Notation The VX805 CTLS comes equipped with tamper-evident labels. The VX 805 CTLS contains no user-serviceable parts. Exercise not, under whatever circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void whatever warranty. Circumspection Non all units crave use of a ability supply. Using an incorrectly rated power supply may damage the unit or crusade it not to work properly. Before troubleshooting, ensure that the power supply used to ability the unit matches the requirements specified on the dorsum of the unit (see Specifications for detailed ability supply specifications). If non, obtain the accordingly rated power supply before continuing with troubleshooting. PIN Pad Does When the Pivot pad does non start upwardly: Not Start • Check power connections. Blank Display • Connect the VX805 CTLS into a known-good ability supply. • If the problem persists, contact your local VeriFone representative for help. When the VX805 CTLS brandish does non prove correct or clearly readable information: • Check all power and cablevision connections. • Remove and reapply ability to the unit of measurement. • Connect the VX805 CTLSnto a known-good power supply. • If the trouble persists, contact your local VeriFone service provider. VX 805 CTLS INSTALLATION GUIDE 33 TROUBLESHOOTING G UIDELINES Keypad Does Non Respond Keypad Does If the keypad does not respond properly: Not Reply • Check the display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Neglect To Procedure. Transactions Fail To Process • If pressing a part key does not perform the expected action, refer to the user documentation for that application to ensure you are inbound data correctly. • If the problem persists, contact your local VeriFone representative. There are several possible reasons why the unit of measurement may not be processing transactions. Utilise the following steps to troubleshoot failures. Check Magnetic Card Reader • Perform a test transaction using one or more than dissimilar magnetic stripe cards to ensure the trouble is non a defective menu. • Ensure that y'all are swiping cards properly (see Using the Magnetic Carte du jour Reader). • Process a transaction manually using the keypad instead of the carte reader. If the transmission transaction works, the problem may exist a defective menu reader. • If the problem persists, contact your local VeriFone representative. Cheque Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is non a defective carte du jour. • Ensure that the card is inserted correctly (see Using the Smart Card Reader). • Ensure the MSAM cards are properly inserted in the slots and are properly secured (come across Installing and Replacing MSAM Cards). • If the problem persists, contact your local VeriFone representative. Check Contactless Reader 34 • Perform a test transaction using one or more than dissimilar contactless cards to ensure the problem is not a lacking card. • Ensure that you are conducting the contactless transaction properly (see Using the Contactless Reader). • If the trouble persists, contact your local VeriFone representative. VX 805 CTLS INSTALLATION GUIDE TROUBLESHOOTING Thousand UIDELINES Transactions Fail To Process VX 805 CTLS INSTALLATION GUIDE 35 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com VX805 CTLS Installation Guide VeriFone Function Number DOC280-023-EN-A, Revision A.7
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